Frequently Asked Questions

 

Take a look at our Frequently Asked Questions in our Dress Buyer's Guide

Do not hesitate to get in touch if you have further questions or would like to book an appointment

1. Do I need an appointment?

An appointment is not always necessary but is recommended especially during the prom season. Thursday evening and Saturdays can get very busy between January and June and to get the best experience an appointment is more beneficial so time can be devoted to you.

2. About our service – what to expect

Appointments typically last 1 hour to 1½ hours, during which we will offer you advice on styles and colours that will best suit your colouring and shape so you are sure to find your perfect dress.

We have such a wide array of styles that you are certain to find that dress that makes you feel a million dollars!

Once you have looked through the dresses you can then start to try some different styles and colours to get an idea of what you like and what suits you.

3. What happens when you have chosen your prom dress or evening dress?

If we have the style, size and colour in stock then you can purchase that dress. If you wish you can leave it with us to look after with a 50% deposit. If we need to order in your style then we will check stocks with the supplier and take a 50% deposit. Refunds cannot be given once an order has been placed. If the supplier has the dress in stock then they will send it by next day delivery but if not then it can sometimes take a couple of months to arrive.

We keep a function card so you purchase a dress from us we will not sell the same dress to the same event.

4. When is the best time to buy a prom dress?

We recommend coming between December and March of the Year 11 School Year as this enables us to order the dress in time for your prom. We do sell dresses after March however it can be harder to get all dresses as styles start to sell out.

5. What designers do you stock?

We currently stock: Angel ForeverHermione CollectionJora CollectionGoya LondonPia Michi  and Christian Koehlert

6. What styles do you stock?

We stock a variety of different styles to suit different needs, sizes and shapes such as, fitted jersey, mermaid, waterfall, floaty chiffon, bardot,  lace,  tulle skirts and ballgowns, simple classic dresses and some which are more heavily sequined or beaded.

7. Can dresses be returned?

Unfortunately due to the nature of the business dresses cannot be returned once an order has been placed.

8. Do you have a payment plan?

Yes, you can pay a 50% deposit then we can keep your prom dress or evening dress here at the shop until you are ready to pay off the final balance.

9. Do you have an alterations service?

We do not have an alterations service at the shop but we do have contact numbers for various seamstresses who will be happy to help you out.

10. What prices are your dresses?

Dresses start at £185 to £495 The majority of the dresses we sell range between £275 and £395.

11. What sizes do you stock?

We stock sizes from 0-30 depending on the style of the dress. Therefore we can cater for petite sizes and plus sizes.

12. Do you hire dresses?

No, we do not hire dresses as they are very delicate but we do have a sale rail where dresses start from £50.

13. Do you sell second-hand dresses?

Sorry no, I do not sell second-hand dresses as most dresses need alterations to fit your shape.

14. Do you have a sale?

Yes, we do have a sale rail where dresses start from £50.

15. What are your opening hours?

Below are our opening hours but we are quite flexible so please get in touch if our hours do not suit you.

Monday – Closed

Tuesday – 10am – 4:30pm

Wednesday – Appointments only

Thursday – 10am – 6:30pm

Friday – 10am – 4:30pm

Saturday – 9am – 4:30pm

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